Delivery & Pickup

    Delivery

    1. Which countries does PROPAIN deliver to?
    2. Which shipping provider does PROPAIN use?
    3. How do I get updates regarding the production status of my order?
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    Shipping Costs

    1. What are the costs for shipping and packaging?
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    Showroom Pickup

    1. How do I pick up my bike?
    2. I selected the shipping option while placing my order. Can I still pick up my bike instead?
    3. I have ordered PROPAIN.GET.SET.UP but would prefer to receive my bike by mail order. Is that still possible?
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    Taxes, Customs & Export

    1. If I'm ordering from outside the EU, what do I need to know and how do I get the VAT back?
    2. What do I need to know with regard to UK customs duties and import sales tax?
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