Order

    General

    1. How does the order process work for UK customers?
    2. If new components have been released after my order has been confirmed, will they be installed on my bike?
    3. Should I order now or wait for the upcoming model?
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    Ordering Process & Configurator

    1. How can I order my bike online?
    2. Is it possible to order components that are not listed in the configurator?
    3. Where can I see the total weight of my configuration?
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    Production- & Delivery Times

    1. Why are delivery times longer than usual at the moment?
    2. Are the delivery times listed on the website correct?
    3. Is the production date binding?
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    Availability

    1. How soon can I order a colour or size that is out of stock?
    2. I am waiting for my bike because components are missing due to delays. Will I be able to receive my bike earlier if I choose other components?
    3. How do I know when a certain bike will be back in stock?
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    Taxes, Customs & Export

    1. If I'm ordering from outside the EU, what do I need to know and how do I get the VAT back?
    2. What do I need to know with regard to UK customs duties and import sales tax?
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    Cancellation & Revocation

    1. How long does it take after cancelling my order until I get my money back?
    2. I have already paid but would like to change my configuration, is that possible?
    3. What if I ordered the wrong size?
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