Complaints, Warranty & Returns

    Complaints

    1. I'd like to make a claim regarding a defective component. Who do I contact?
    2. How do I file a complaint with PROPAIN?
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    Warranty

    1. How long is my frame under warranty?
    2. How long are add-ons like suspension forks or shocks covered under warranty?
    3. How long is my paintwork under warranty?
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    Returns

    1. How can I return my bike when making a warranty, guarantee or a crash replacement claim ?
    2. Can you provide me with a box to return my bike?
    3. Do I need to be aware of anything specific when shipping e-bikes?
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    PROPAIN Crash Replacement

    1. PROPAIN Crash Replacement
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