Order

    General

    1. If new components have been released after my order has been confirmed, will they be installed on my bike?
    2. Should I order now or wait for the upcoming model?
    3. Do your bikes come fitted with any accessories?
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    Ordering Process & Configurator

    1. How can I order my bike online?
    2. Is it possible to order components that are not listed in the configurator?
    3. Can I buy a new bike without or with only some of the components?
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    Production- & Delivery Times

    1. How long does it take to get my bike?
    2. Why are delivery times longer than usual at the moment?
    3. Are the delivery times listed on the website correct?
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    Availability

    1. How soon can I order a colour or size that is out of stock?
    2. I am waiting for my bike because components are missing due to delays. Will I be able to receive my bike earlier if I choose other components?
    3. How do I know when a certain bike will be back in stock?
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    Cancellation & Revocation

    1. How long does it take after cancelling my order until I get my money back?
    2. I have already paid but would like to change my configuration, is that possible?
    3. What if I ordered the wrong size?
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